Privacy Policy

IBK Shop, run by IBK Truck & Trailer Repair Ltd., Abbotsford, British Columbia. In force from 3 November 2026.

This says what we hold about you and the people your shop deals with, where it sits, who can see it and how to get it back or removed. It follows Canada's PIPEDA and British Columbia's PIPA, and is written in plain words.

What We Hold

• People who use the app. Name, email address, and the role in the shop. PINs and passwords are stored only as one-way hashes; we cannot read them back. We also keep which computers you signed in from, so a trusted computer needs only the PIN.
• Your shop's records. Customers with their names, addresses, phone numbers, emails and PST numbers; vehicles and inspection records; estimates, work orders, invoices and payments; supplier bills and stock; the history of who changed what and when.
• A connected mailbox, if you connect one. To read supplier bills the app connects to the mailbox you choose. It reads only mail from the supplier addresses you entered, never the rest. The sign-in token or app password for that mailbox is stored sealed with a key kept apart from your records.
• Messages sent from the app. Invoices, receipts, statements and reminders emailed or texted to your customers, with when and to whom.
• Plain server logs. Request times, addresses and errors, kept for a short time, to keep the service running and safe.

We do not track you across other sites, we set no advertising cookies, and the only cookie is the one that keeps you signed in.

Where It Sits

On a server in Toronto, Canada, run by DigitalOcean. Each shop's records are in a separate file; one shop cannot reach another's. Backups are taken hourly on that server and kept up to 90 days. Your records do not leave Canada except as below.

Who Sees It

• The people of your shop, each as far as their role allows.
• Us, when you ask for help or when something has to be fixed. We look at what the problem needs and nothing more.
• Services that do a job for us: Resend sends email on your behalf from invoices@ibkshop.ca; Microsoft, when you connect an Outlook or Hotmail mailbox; Twilio, if texting is turned on. Each sees only what its job needs.
• Nobody else. We do not sell or rent records, and we hand them over only if the law makes us, in which case we tell you unless the law forbids it.

Your Customers' Information

Your shop enters its customers' details to bill them. Your shop is responsible for collecting that fairly and for answering a customer who asks what you hold about them. We help: you can show, correct or delete a customer record yourself at any time.

Your Rights

• See it. Everything is on screen, and a full copy comes out under Settings, Import And Export.
• Correct it. Edit it in the app. Where a record cannot be changed, invoices that went out, the history shows the correction.
• Remove it. Close the account and we delete your records 90 days later, backups included once they age out. Ask sooner and we do it sooner.
• Complain. Write to us first. If we do not sort it out, you can go to the Office of the Information and Privacy Commissioner for British Columbia.

Changes

If this policy changes in a way that matters to you, we say so in the app and by email before it takes effect.

Questions: write to support@ibkshop.ca, or to IBK Truck & Trailer Repair Ltd., 110 - 33385 Maclure Road, Abbotsford, BC. See also the Terms Of Service.